Privacy Policy

Cleaner Chiswick Privacy Policy

This Privacy Policy explains how Cleaner Chiswick collects, uses, stores and protects personal data relating to our customers. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaner Chiswick customers within our service area in and around Chiswick.

Who this Privacy Policy applies to

This Privacy Policy applies to private individuals and business customers who use Cleaner Chiswick for cleaning and related services within the Chiswick area. It also covers individuals who make enquiries about our services, request quotations, or communicate with us in relation to any potential or ongoing service.

Personal data we collect

Cleaner Chiswick collects and processes personal data that is necessary for the provision of our services and for the effective operation of our business. The types of personal data we may collect include the following.

Identity and contact details such as full name, postal address, service address, billing address, and general contact details. This may include basic business contact information where services are provided to companies or organisations.

Service information such as details about the property or premises to be cleaned, access instructions, specific cleaning requirements, frequency of service, and records of services provided. This may include booking history and notes relevant to the performance of the services.

Communication data including records of enquiries, messages and correspondence you send to us or that we send to you. This may include notes of telephone conversations, written messages, and customer service records.

Payment and transaction information relating to the services you purchase from us. This may include payment method, transaction dates and amounts, and billing status. We do not store full payment card details where payments are processed through secure third party payment processors.

Technical and usage information where you interact with our website or digital services. This may include general device and browser information, pages visited, and basic analytical data, where such data is collected. We aim to collect only the minimum necessary for website functionality and performance monitoring.

How we collect personal data

We collect personal data directly from you when you contact us, request a quotation, make a booking, or communicate with us in relation to our services. This can be by telephone, in person, through any website forms we may provide, or by other written or verbal communication channels.

We may also receive personal data from third parties where you have given permission for your details to be shared with us, such as property managers, letting agents or other service providers who help arrange cleaning on your behalf. Where this occurs, we will treat your personal data in accordance with this Privacy Policy.

Lawful basis for processing

Cleaner Chiswick processes personal data only where we have a lawful basis to do so under the UK General Data Protection Regulation. The main lawful bases we rely on are: performance of a contract, legitimate interests, legal obligation and consent.

We process your personal data when it is necessary for the performance of a contract or to take steps at your request before entering into a contract. This includes handling enquiries, providing quotations, taking bookings, delivering cleaning services, and managing payments and invoices.

We may process personal data where it is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms. Legitimate interests may include managing and improving our services, handling customer service queries, ensuring the safety and security of staff and customers, and maintaining business records.

We may process personal data when it is necessary to comply with a legal obligation. This can include record keeping for tax and accounting purposes, responding to lawful requests from authorities, or complying with applicable regulations.

In limited circumstances, we may rely on your consent to process certain data, for example where you choose to receive non essential marketing communications from us. Where we rely on consent, you have the right to withdraw that consent at any time.

How we use personal data

We use personal data in order to provide, manage and improve our services. Typical uses include confirming and managing bookings, arranging access to properties, tailoring services to your specified requirements, processing payments, and dealing with any queries, feedback or complaints.

We may use personal data to send you service related communications, such as booking confirmations, reminders, changes to appointments, and important information about our services. These communications are part of our contract with you or are based on our legitimate interests in running our business efficiently.

With your consent where required, we may use your contact details to provide information about services that may be of interest to you, such as updates to our service offering. You may opt out of such communications at any time.

We may use anonymised or aggregated data derived from personal data for internal reporting, service improvement and business planning. Once anonymised, this data no longer identifies individuals.

Data sharing and processors

Cleaner Chiswick may share personal data with trusted third parties who act as data processors on our behalf. These processors are engaged to perform specific tasks such as payment processing, accounting support, information technology services, customer management systems, or secure storage and archiving.

We require all processors to act only on our documented instructions, to keep your data secure, and to comply with applicable data protection laws. We do not sell your personal data to third parties.

We may share personal data with professional advisers, such as accountants or legal advisers, where this is necessary for the operation of our business or the defence of legal claims. We may also share data where we are required to do so by law or by a lawful request from a public authority.

Data retention and storage

Cleaner Chiswick retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The specific retention period will depend on the type of data and the purposes of processing.

Customer identity, contact and service records are commonly retained for a period after the end of the service relationship, to enable us to respond to queries, manage potential disputes, and comply with legal and tax obligations. Accounting and transaction records are generally retained for a period required by tax and accounting regulations.

Where personal data is no longer needed for the purposes for which it was collected and there is no legal requirement to retain it, we will delete or anonymise it in a secure manner.

International data transfers

Where we use third party service providers that store or process data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection laws. This may include using countries that have been recognised as providing an adequate level of protection, or implementing standard contractual clauses or equivalent safeguards.

Security of your personal data

Cleaner Chiswick takes appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure or destruction. These measures include limiting access to personal data to staff and processors who need it for legitimate business purposes, using secure storage methods, and taking reasonable steps to safeguard both digital and physical records.

While we take reasonable precautions, no method of transmission or storage is entirely secure. We therefore cannot guarantee absolute security, but we are committed to continually reviewing and enhancing our data protection measures.

Your data protection rights

Under the UK General Data Protection Regulation, you have several rights in relation to your personal data held by Cleaner Chiswick. Your rights include the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability, and the right to object.

You have the right to request access to the personal data we hold about you and to obtain information about how we process it. You have the right to request that we correct any inaccurate or incomplete data about you. In certain circumstances, you have the right to request that we delete your personal data or restrict how it is used.

You may have the right to receive personal data you provided to us in a structured, commonly used and machine readable format and to transmit that data to another controller, where the processing is based on consent or contract and carried out by automated means.

You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis. We will then consider whether our interests override your rights and freedoms, or whether we must stop the processing. You also have the right to object at any time to the use of your personal data for direct marketing.

If you wish to exercise any of your rights, or if you have any concerns or questions about how we handle your personal data, you can contact us using the contact methods you normally use for Cleaner Chiswick. We will respond to your request in accordance with applicable legal time limits.

Complaints

If you are not satisfied with how Cleaner Chiswick has handled your personal data or responded to a data protection request, you have the right to lodge a complaint with the relevant data protection authority in the United Kingdom. We encourage you to contact us first so that we can seek to resolve any concerns directly.

Changes to this Privacy Policy

Cleaner Chiswick may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updated version will apply to all personal data held by us at the time of the update and to all ongoing and future interactions with our customers in the Chiswick area. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.