Terms And Conditions

Cleaner Chiswick Terms and Conditions of Service

These Terms and Conditions set out the basis on which Cleaner Chiswick provides domestic and commercial cleaning services within its service area in the United Kingdom. By booking or using any service provided by Cleaner Chiswick, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the following meanings:

Client means the individual, company, or organisation requesting or receiving cleaning services from Cleaner Chiswick.

Cleaner means any employee, worker, subcontractor, or representative engaged by Cleaner Chiswick to provide cleaning services.

Services means any cleaning, related housekeeping, or ancillary services provided by Cleaner Chiswick as agreed with the Client.

Premises means the property or location where the Services are to be provided.

Agreement means the contract between the Client and Cleaner Chiswick comprising these Terms and Conditions and any confirmed booking details.

2. Scope of Services

Cleaner Chiswick provides a range of cleaning services, including regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, and related services as may be described during the booking process.

The precise scope, duration, and frequency of the Services will be confirmed at the time of booking, based on the information provided by the Client. Any additional tasks or changes requested after the booking is confirmed may be subject to additional charges and scheduling availability.

Cleaner Chiswick reserves the right to decline any request for Services that it reasonably considers unsafe, illegal, inappropriate, or beyond its operational capabilities or insurance cover.

3. Booking Process

3.1 Bookings may be made through the channels made available by Cleaner Chiswick from time to time. The Client must provide accurate and complete information, including the Premises address, type of property, approximate size, required services, and any special requirements or restrictions.

3.2 A booking is considered a request only until it has been confirmed by Cleaner Chiswick. Confirmation may be given in writing or by other agreed means. Cleaner Chiswick is under no obligation to accept a booking request and may refuse it at its sole discretion.

3.3 The Client is responsible for ensuring that all information given at the time of booking is correct. If the information is incomplete or inaccurate, Cleaner Chiswick may adjust the quoted price, alter the service duration, or cancel the booking with applicable charges where appropriate.

3.4 For regular cleaning services, Cleaner Chiswick will endeavour to allocate the same Cleaner or cleaning team to attend on agreed days and times. However, continuity cannot be guaranteed, and Cleaner Chiswick may substitute Cleaners, alter schedules, or make other reasonable changes to fulfil the Services.

4. Access to the Premises

4.1 The Client must ensure that the Cleaner has safe and sufficient access to the Premises at the agreed date and time. This includes providing keys, access codes, parking information, or entry instructions, as necessary.

4.2 If access cannot be gained due to incorrect information, failure to provide keys or access, or the absence of an authorised person where required, Cleaner Chiswick may treat the visit as a late cancellation and apply the relevant fees.

4.3 The Client must ensure that the Premises are reasonably clear of obstacles and hazards and that the Cleaner can carry out the Services without risk to health and safety. Cleaner Chiswick reserves the right to decline or discontinue work where it considers the environment unsafe or unsuitable.

5. Client Obligations

5.1 The Client must provide any information relevant to the safe and effective delivery of the Services, including the presence of fragile items, sensitive surfaces, alarm systems, pets, or any special security arrangements.

5.2 The Client must ensure that electricity, running water, and adequate lighting are available at the Premises during the service. In the absence of these, the Cleaner may be unable to complete the work, and Cleaner Chiswick may charge the full fee.

5.3 The Client is responsible for securing cash, jewellery, and other valuables. Cleaner Chiswick recommends that valuables be safely stored away during the provision of Services.

6. Pricing and Payments

6.1 Prices are typically quoted based on the information supplied by the Client and the type, size, and condition of the Premises. Cleaner Chiswick reserves the right to adjust prices where the actual conditions differ materially from those described at the time of booking.

6.2 All fees are payable in accordance with the payment terms specified at the time of booking or as otherwise communicated to the Client. Unless otherwise agreed, payment is due on or before the day of the Service.

6.3 Cleaner Chiswick may require payment in advance or a deposit to secure certain bookings, including end of tenancy or one-off deep cleans. Deposits are generally non-refundable if the Client cancels within the applicable cancellation period, as set out in these Terms.

6.4 Cleaner Chiswick reserves the right to charge interest on overdue amounts at the statutory rate applicable in the United Kingdom, accruing on a daily basis until payment is received in full.

6.5 All charges are quoted inclusive or exclusive of VAT or applicable taxes as specified at the time of booking. The Client is responsible for any bank charges or payment processing fees that may apply, where such costs are disclosed in advance.

7. Cancellations and Rescheduling

7.1 The Client may cancel or reschedule a booking by giving adequate notice to Cleaner Chiswick. The required notice period will be specified during the booking process or in service communications, but in general, at least 24 hours notice before the scheduled start time is required for standard appointments.

7.2 If the Client cancels or reschedules with less than the required notice, Cleaner Chiswick may charge a late cancellation fee up to the full cost of the scheduled Service, to cover lost time and operational costs.

7.3 In the event that the Cleaner is unable to attend due to illness, transport issues, or other unforeseen circumstances, Cleaner Chiswick will use reasonable efforts to notify the Client and offer an alternative appointment. Cleaner Chiswick will not be liable for any loss or inconvenience arising from such rescheduling, beyond a refund or credit of any fees already paid for the missed visit.

7.4 For ongoing regular services, the Agreement may be terminated by either party by giving the notice period stated in the service correspondence, failing which Cleaner Chiswick reserves the right to charge for the remaining notice period.

8. Service Quality and Complaints

8.1 Cleaner Chiswick aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, they should notify Cleaner Chiswick as soon as possible, and in any event within 24 hours of the Service being provided, so that the matter can be investigated.

8.2 Where a complaint is justified, Cleaner Chiswick may at its discretion arrange a re-clean of the affected areas, issue a partial refund, or provide a credit towards future Services. This will generally be limited to the relevant portion of the Service that is the subject of the complaint.

8.3 The Client must allow Cleaner Chiswick reasonable access to the Premises to inspect and rectify any issues. Failure to provide such access may limit the remedies available.

9. Liability and Insurance

9.1 Cleaner Chiswick maintains appropriate liability insurance in respect of its Services. Details may be provided to the Client upon request.

9.2 While every reasonable effort is made to treat the Premises and belongings with care, Cleaner Chiswick shall not be liable for normal wear and tear, pre existing damage, poor workmanship by third parties, or defects in materials or surfaces that may result in damage during cleaning.

9.3 Cleaner Chiswick shall not be responsible for the cost of any repair or replacement for damage valued at less than a reasonable minimum threshold per incident, as stated in service communications or insurance terms. For higher value claims, Cleaner Chiswick may, at its discretion, choose to repair, replace, or reimburse the item, taking into account age, condition, and fair market value.

9.4 Cleaner Chiswick is not liable for any indirect, consequential, or economic losses, including loss of profit, loss of opportunity, or loss of enjoyment, arising from the provision or non provision of the Services, except where such liability cannot be excluded under applicable law.

9.5 Nothing in these Terms shall limit or exclude Cleaner Chiswick liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

10. Client Property and Keys

10.1 Where the Client provides keys or access devices to Cleaner Chiswick, these will be stored and handled with reasonable care. In the unlikely event of loss, Cleaner Chiswick liability shall be limited to the reasonable cost of key cutting or lock replacement, as appropriate, subject to any applicable insurance policy.

10.2 The Client is responsible for maintaining appropriate insurance for the Premises and its contents. Cleaner Chiswick strongly recommends that the Client informs their insurer that professional cleaners are attending the Premises.

11. Health, Safety, and Use of Products

11.1 Cleaner Chiswick will use cleaning products and equipment that are considered appropriate for the tasks undertaken. Where the Client requests that particular products are used, the Client is responsible for ensuring that such products are safe, suitable, and compliant with any relevant regulations.

11.2 The Client must inform Cleaner Chiswick of any allergies, sensitivities, or restrictions relating to cleaning products, fragrances, or materials before the Service begins.

11.3 Cleaners are instructed not to lift excessively heavy items, work at unsafe heights, or undertake tasks that may compromise their health or safety. Cleaner Chiswick may refuse requests that fall outside safe working practices.

12. Waste and Environmental Regulations

12.1 Cleaner Chiswick will comply with relevant UK waste and environmental regulations when handling waste generated during the provision of Services.

12.2 Unless otherwise agreed in writing, the Services do not include the removal of large volumes of rubbish, construction debris, hazardous materials, clinical waste, or any substances that require specialist disposal. The Client is responsible for arranging proper disposal of such materials.

12.3 Where limited waste removal is included as part of the Service, this will generally be restricted to household refuse and recycling that can be placed in the Client existing bins or the appropriate local collection facilities. Cleaner Chiswick may decline to remove waste that exceeds reasonable quantities or breaches local collection rules.

12.4 The Client must notify Cleaner Chiswick if any waste or substances present at the Premises could be considered hazardous. Cleaner Chiswick may refuse to handle such materials and may adjust or cancel the Service if necessary for safety or regulatory compliance.

13. Privacy and Data Protection

13.1 Cleaner Chiswick collects and processes personal information about Clients for the purposes of managing bookings, providing Services, processing payments, and handling enquiries or complaints.

13.2 Cleaner Chiswick will handle personal data in accordance with applicable UK data protection laws. Client information will not be sold to third parties and will only be shared where necessary to deliver the Services or as required by law.

14. Force Majeure

14.1 Cleaner Chiswick shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to severe weather, strikes, transport disruption, power failures, accidents, or public health restrictions.

14.2 In such circumstances, Cleaner Chiswick may suspend or cancel the affected Services and will endeavour to rearrange them at a mutually convenient time.

15. Amendments to Terms

15.1 Cleaner Chiswick may update or amend these Terms and Conditions from time to time to reflect changes in law, regulations, or operational practices.

15.2 The version of the Terms and Conditions in force at the time of booking will normally apply to that booking. For ongoing regular services, Cleaner Chiswick may notify the Client of any significant changes, and continued use of the Services following such notice will constitute acceptance of the updated Terms.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. Entire Agreement

17.1 These Terms and Conditions, together with any confirmed booking details and written variations agreed between Cleaner Chiswick and the Client, constitute the entire agreement between the parties and supersede any prior discussions, correspondence, or understandings.

17.2 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

By booking or using the Services of Cleaner Chiswick, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.